About Us

Dispatch Supervisor Position

This is an exempt position with a starting salary of $61,880, depending on experience.  This position is open until filled.  

Job Description:


Under indirect supervision, supervises and coordinates activities of workers engaged in receiving emergency and non-emergency calls, dispatching personnel and equipment, and providing pre-arrival instructions to callers.

Essential Duties include but are not limited to:


  • Supervise, assign, review, direct, and participate in all activities of Dispatch with emphasis on creating, evaluating, and implementing standard operating procedures and operational plans to enhance Dispatch.
  • Develops call answering and dispatching protocols in coordination with supervisor, staff, and agencies served
  • Coordinates with Command Staff in the development of goals, objectives, policies and procedures for assigned functions and operations; recommend and implement resulting policies and procedures.
  • Operate and monitor sophisticated communication systems: Computer Aided Dispatch and Radio System, National Crime Information Center (NCIC); initially troubleshoot issues and report failure to the correct person(s). 
  • Oversees the development and administration of the department budget; ensures effective and efficient use of budgeted funds, personnel, materials, facilities, and time
  • Supervises assigned staff. Supervisory duties include training, instructing, assigning, reviewing, and planning work of others; maintaining standards; coordinating activities; allocating personnel; selecting new employees; acting on employee problems; creating, reviewing, and approving discipline; and recommending discharge as appropriate. 
  • Conducts employee evaluations, works proactively with staff to resolve performance or personnel issues at the lowest level. Review statistical data which outlines center and employee performance; adjust schedules as necessary to achieve performance goals.
  • Communicate with the public, subordinates, peers, supervisors; interpret, explain and answer operational and procedural questions, handle complaints from citizens, employees and external customers; complete notifications to appropriate agency or person. 
  • May be required to fill in for Dispatch Shift Leads and Dispatchers on an as needed basis due to an emergency situation or unavailability of staff.
  • Remain current on job specific procedures through attending training courses in order to apply appropriate methodologies.
  • Coordinate major incidents to ensure that proper notifications are made; assist in call handling if necessary and coordinates with Incident Command.

Job Requirements:


  • Be of excellent moral character
  • Obtained a high school diploma or GED
  • Be at least 18 years of age
  • Must be a U.S. citizen
  • No misdemeanor convictions in the last three years
  • No domestic violence convictions
  • No felony convictions
  • Eligible to receive ND CJIS and NCIC certification upon employment
  • Ability to practice effective staff supervision, motivation and training
  • Ability to work under pressure, exercise good judgement, make sound decisions, apply a high level of initiative, discretion and confidentiality, communicate clearly and concisely in emergency and non-emergency situations.
  • Ability to communicate with outside agencies regarding warrants, assistance and any other requests made from deputies and officers.
  • Communication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, and others sufficient to exchange or convey information and to receive work direction.

Experience:


  • High school diploma or equivalent, and specialized training in the field of work including college courses, certificate program, apprenticeship, etc.
  • Three years of experience as a supervisor or equivalent of education, training and experience.

Preferred Education and Experience:

  • Experience or other qualifications that demonstrate strong decision-making skills, excellent interpersonal communication and conflict resolution skills, and ability to successfully supervise, motivate, correct, train and evaluate assigned staff.
  • Law enforcement supervisor experience
  • Two years of experience as a public safety dispatcher with a law enforcement agency or an equivalent of education, training and experience

Forms:



McKenzie County offers an excellent benefit package including:

  • Health insurance
  • Health & child care flexible spending program 
  • Life insurance
  • Retirement
  • Deferred Comp Plan
  • Vacation
  • Sick leave
  • Paid holidays

The above job description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the agency.


 

 

 








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