Dispatch Supervisor Position
This is an exempt position with a starting salary of $61,880, depending on experience. This position is open until filled.
Under indirect supervision, supervises and coordinates activities of workers engaged in receiving emergency and non-emergency calls, dispatching personnel and equipment, and providing pre-arrival instructions to callers.
Essential Duties include but are not limited to:
- Supervise, assign, review, direct, and participate in all activities of Dispatch with emphasis on creating, evaluating, and implementing standard operating procedures and operational plans to enhance Dispatch.
- Develops call answering and dispatching protocols in coordination with supervisor, staff, and agencies served
- Coordinates with Command Staff in the development of goals, objectives, policies and procedures for assigned functions and operations; recommend and implement resulting policies and procedures.
- Operate and monitor sophisticated communication systems: Computer Aided Dispatch and Radio System, National Crime Information Center (NCIC); initially troubleshoot issues and report failure to the correct person(s).
- Oversees the development and administration of the department budget; ensures effective and efficient use of budgeted funds, personnel, materials, facilities, and time
- Supervises assigned staff. Supervisory duties include training, instructing, assigning, reviewing, and planning work of others; maintaining standards; coordinating activities; allocating personnel; selecting new employees; acting on employee problems; creating, reviewing, and approving discipline; and recommending discharge as appropriate.
- Conducts employee evaluations, works proactively with staff to resolve performance or personnel issues at the lowest level. Review statistical data which outlines center and employee performance; adjust schedules as necessary to achieve performance goals.
- Communicate with the public, subordinates, peers, supervisors; interpret, explain and answer operational and procedural questions, handle complaints from citizens, employees and external customers; complete notifications to appropriate agency or person.
- May be required to fill in for Dispatch Shift Leads and Dispatchers on an as needed basis due to an emergency situation or unavailability of staff.
- Remain current on job specific procedures through attending training courses in order to apply appropriate methodologies.
- Coordinate major incidents to ensure that proper notifications are made; assist in call handling if necessary and coordinates with Incident Command.
- Be of excellent moral character
- Obtained a high school diploma or GED
- Be at least 18 years of age
- Must be a U.S. citizen
- No misdemeanor convictions in the last three years
- No domestic violence convictions
- No felony convictions
- Eligible to receive ND CJIS and NCIC certification upon employment
- Ability to practice effective staff supervision, motivation and training
- Ability to work under pressure, exercise good judgement, make sound decisions, apply a high level of initiative, discretion and confidentiality, communicate clearly and concisely in emergency and non-emergency situations.
- Ability to communicate with outside agencies regarding warrants, assistance and any other requests made from deputies and officers.
- Communication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, and others sufficient to exchange or convey information and to receive work direction.
- High school diploma or equivalent, and specialized training in the field of work including college courses, certificate program, apprenticeship, etc.
- Three years of experience as a supervisor or equivalent of education, training and experience.
Preferred Education and Experience:
- Experience or other qualifications that demonstrate strong decision-making skills, excellent interpersonal communication and conflict resolution skills, and ability to successfully supervise, motivate, correct, train and evaluate assigned staff.
- Law enforcement supervisor experience
- Two years of experience as a public safety dispatcher with a law enforcement agency or an equivalent of education, training and experience
McKenzie County offers an excellent benefit package including:
- Health insurance
- Health & child care flexible spending program
- Life insurance
- Deferred Comp Plan
- Sick leave
- Paid holidays
The above job description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the agency.